Privacy Policy
Your Privacy Matters to Us
Last updated: January 27, 2025
Important:
This Privacy Policy explains how Clear View Fencing Cape Town collects, uses, and protects your personal information in compliance with South African Protection of Personal Information Act (POPIA) and other applicable privacy laws.
1. Introduction and Our Commitment
Welcome to Clear View Fencing Cape Town ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website clearviewfencingcapetown.co.za (the "Service") and our lead generation services.
Company Details:
Clear View Fencing Cape Town
Cape Town, Western Cape, South Africa
Email: info@clearviewfencing.co.za
Phone: 021 555 0123
Our Commitment:
We will never sell your personal information to third parties. We only share your information with verified contractors to provide you with quotes, and we always obtain your consent before doing so.
2. Information We Collect
Personal Information We Collect:
- Contact Information: Name, email address, phone number, and physical address
- Project Information: Fence type preferences, project location, budget range, timeline requirements
- Communication Records: Messages, inquiries, and correspondence with us
- Quote Requests: Details about your clearview fencing project requirements
Technical Information We Collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, referral sources
- Cookies and Tracking: We use cookies to improve your experience and analyze site usage
- Location Data: General geographic location based on IP address (for local contractor matching)
What We DON'T Collect:
- Financial information (credit card numbers, bank details)
- Government ID numbers
- Biometric data
- Health information
- Information about minors under 18
3. How We Use Your Information
Primary Uses (Lead Generation Service):
- Contractor Matching: Share your project details with qualified clearview fencing contractors for quotes
- Quote Facilitation: Enable contractors to contact you directly with quotes
- Service Improvement: Analyze usage patterns to improve our platform
- Customer Support: Respond to your inquiries and provide assistance
Secondary Uses:
- Marketing Communications: Send relevant updates (only with your consent)
- Legal Compliance: Meet regulatory requirements and legal obligations
- Security: Protect against fraud, abuse, and security threats
- Analytics: Understand website usage and improve user experience
Consent-Based Sharing:
We only share your information with contractors after you explicitly request quotes. You can withdraw consent at any time by contacting us.
4. How We Share Your Information
We DO NOT:
- Sell your personal information to third parties
- Share your information for marketing purposes without consent
- Provide your data to data brokers or advertising networks
- Share information with unauthorized parties
We DO Share Information With:
- Verified Contractors: Only when you request quotes, and only the information necessary for them to provide accurate quotes
- Service Providers: Trusted third parties who help us operate our business (hosting, analytics, email services)
- Legal Authorities: When required by law, court order, or to protect our rights and safety
- Business Transfers: In case of merger, acquisition, or sale of assets (with notice to users)
5. Data Security and Protection
Security Measures We Implement:
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Encrypted databases and secure cloud storage
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Updates: Security patches and system updates
- Monitoring: Continuous monitoring for security threats
- Staff Training: Regular privacy and security training for our team
Important Security Note:
While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we continuously work to protect your information.
6. Your Privacy Rights (POPIA Compliance)
Under South African Protection of Personal Information Act (POPIA) and other applicable privacy laws, you have the following rights:
Your Rights Include:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correction: Request correction of inaccurate or incomplete information
- Right to Deletion: Request deletion of your personal information (subject to legal requirements)
- Right to Object: Object to processing of your personal information
- Right to Restrict: Request restriction of processing in certain circumstances
- Right to Data Portability: Request transfer of your data to another service
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time
How to Exercise Your Rights:
Contact us at:
Email: info@clearviewfencing.co.za
Phone: 021 555 0123
Address: Cape Town, Western Cape, South Africa
We will respond to your request within 30 days as required by law.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Clear View Fencing Cape Town
Response Times
General inquiries: 24-48 hours
Privacy requests: 30 days (as required by law)
Urgent matters: Same day
Last Updated:
January 27, 2025. By using Clear View Fencing Cape Town, you acknowledge that you have read, understood, and agree to this Privacy Policy. We are committed to protecting your privacy and handling your personal information responsibly.