Privacy Policy

Last updated: 16 June 2026

This website is operated by Lead Generation Services. We take your privacy seriously and process your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains who we are, what information we collect when you use this site or call us, why we collect it, who we share it with, and the rights you have under South African law.

1. Who We Are

This website, Clearview Fencing Cape Town, is operated by Lead Generation Services. We are a lead-generation business based in Cape Town. We do not carry out fencing work ourselves.

The fencing work advertised on this site is carried out by D&H Fencing (PTY) LTD, our exclusive fencing contractor partner for the Cape Town and Western Cape region.

The relationship is simple: when you submit an enquiry through this site or call the number listed on it, we forward your details to D&H Fencing so they can contact you about your fencing project. We do not pass your details to anyone else, and there is no panel or network of contractors involved — only D&H Fencing.

2. Information We Collect

2.1 Contact and Quote Form Submissions

When you fill in a contact form or request a quote on this site, you provide us with:

Your full name
Your email address
Your phone number
The address or suburb where the work would be done
Details about your project (fencing type, length, property type, timing, budget, anything else you choose to share)

This information is stored in a PostgreSQL database hosted by Supabase, and is then forwarded by email to D&H Fencing so they can return your enquiry.

2.2 Voice Calls and Voicemail Recordings

The phone number displayed on this site (+27 21 818 6092) is a Cape Town number routed through our telephony provider, Twilio. When you call this number:

If your call is not answered, an automated text-to-speech greeting plays and invites you to leave a voicemail.
The voicemail you leave is recorded. The audio file is stored on Twilio's servers.
The recording is then transcribed automatically using fal.ai (Whisper speech-to-text model) so we can read what you said without having to listen to every message.
The transcript and a link to the audio recording are emailed to D&H Fencing via our email provider, Resend, so they can return your call.
Caller ID (the phone number you called from), call time, and call duration are also recorded.

Under POPIA, a voice recording of you speaking is personal information. We want to be upfront that this is happening so you can make an informed choice about whether to leave a voicemail. If you would prefer not to be recorded, you can hang up and contact us by email or by using the form on this site instead.

2.3 Website Analytics and Device Information

When you visit this site, we collect basic technical information automatically:

Your IP address
Browser type, operating system, and device type
Pages you viewed and how long you spent on each
The referring website that sent you here (if any)
Approximate location, derived from your IP address

This information is aggregated and used to understand how the site is performing.

2.4 Click and Interaction Tracking

This site uses a lightweight in-house tracking script that records anonymous events such as which pages users view, when they click the phone number to call us, and when they submit forms. We use this for lead attribution (understanding which pages produce enquiries) and to improve the site.

3. Why We Collect This Information

We collect and process your personal information for these specific purposes:

To forward your enquiry to D&H Fencing so they can contact you about your fencing project
To respond to questions and provide customer support
To analyse how the website is performing and improve it
To comply with applicable South African laws, including POPIA

4. Legal Basis for Processing (POPIA s.11)

POPIA requires us to have a lawful ground for processing your information. We rely on:

Your consent: When you choose to submit a form or leave a voicemail, you are consenting to us using that information to put you in touch with D&H Fencing.
Performance of, or steps towards, a contract: Processing your enquiry so a quote can be prepared is a step at your request before any agreement is entered into between you and D&H Fencing.
Legitimate interest: Running basic website analytics and click tracking to keep the site working and improve it.
Legal obligation: Where the law requires us to retain or disclose information.

5. Who Receives Your Information

Your information is shared with the following parties, and no others:

D&H Fencing (PTY) LTD — Our exclusive contractor partner. They receive your enquiry details (form submissions, call recordings, transcripts, contact details) so they can contact you and quote on the work.
Twilio Inc. (United States) — Our telephony provider. They handle the phone routing, play the greeting, and store voicemail recordings.
fal.ai (United States) — Our speech-to-text provider. Voicemail audio is sent to fal.ai for transcription using the Whisper model.
Resend (United States) — Our transactional email provider. Resend delivers the notification emails (enquiry alerts, voicemail transcripts) from us to D&H Fencing, and any confirmation emails sent back to you.
Supabase (United States) — Our database hosting provider. Form submission data is stored on Supabase-hosted PostgreSQL.
Law enforcement or regulators — Only where we are legally required to disclose information.

We do not sell your information. We do not pass it to advertising networks, data brokers, or any party other than those listed above.

6. How Long We Keep Your Information

Quote and contact form submissions: 24 months from submission, then deleted or anonymised.
Voicemail recordings and transcripts: 90 days, then deleted from our systems and from Twilio.
Call metadata (caller ID, time, duration): 24 months.
Website analytics: Up to 36 months in anonymised form.

You can ask us to delete your information earlier — see Section 10.

7. Cross-Border Transfer of Information (POPIA s.72)

Several of the service providers listed in Section 5 (Twilio, fal.ai, Resend, Supabase) are based in the United States. This means that when you submit a form or leave a voicemail, your personal information is transferred outside South Africa for storage and processing.

Under POPIA section 72, we are required to tell you about this. Each of these providers has its own privacy and security commitments, and the United States provides data protection through laws and contractual safeguards that we consider adequate for this purpose. By using this site or calling the number on it, you consent to this cross-border transfer.

If you do not want your information transferred internationally, please do not submit forms or leave voicemails — you can email D&H Fencing directly instead, and we will share their direct contact details on request.

8. Security

We use reasonable technical and organisational measures to protect your information, including:

SSL/TLS encryption for all data sent between your browser and our site
Encrypted database storage with access limited to authorised people
Regular software updates and security patches
Reputable third-party providers (Twilio, Supabase, Resend, fal.ai) that maintain their own enterprise-grade security

No system is perfectly secure, but we take this seriously and review our practices regularly.

9. Cookies

This site uses a small number of cookies:

Essential cookies: Needed for the site to function (session handling, CSRF protection). These cannot be turned off.
Analytics cookies: Help us understand how visitors use the site so we can improve it.

You can control cookies through your browser settings. Blocking essential cookies may stop parts of the site working.

10. Your Rights Under POPIA

As a data subject, you have the following rights:

Right of access: Ask us what personal information we hold about you and get a copy.
Right to correction: Ask us to fix anything that is wrong or out of date.
Right to deletion: Ask us to delete your information where there is no good reason for us to keep it.
Right to object: Object to us using your information on reasonable grounds.
Right to withdraw consent: Where we are relying on your consent, you can withdraw it at any time. Withdrawing consent will not affect any processing we did before you withdrew.
Right to complain: Lodge a complaint with the Information Regulator (see Section 12).

11. How to Exercise Your Rights

To exercise any of the rights above, contact us:

Email: info@clearviewfencingcapetown.co.za
Phone: +27 21 818 6092

We will respond within 30 days. We may need to verify your identity before acting on the request, so please be ready to confirm who you are.

12. Information Regulator (South Africa)

If you are unhappy with how we have handled your information, you can complain to the Information Regulator:

Name: Information Regulator (South Africa)
Website: inforegulator.org.za
Complaints email: complaints.IR@justice.gov.za

13. Children

This site is intended for property owners and adults. We do not knowingly collect information from children under the age of 18. If you believe we have collected information from a child, please contact us and we will delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time — for example if we change service providers or if the law changes. When we do, we will update the "Last updated" date at the top of this page. If the changes are significant, we will make a more visible announcement.